Customer Experience isn’t a program
It’s really not all that new. Build quality products that customers want. Provide good customer service. And if you’re successful, profitability will follow. It’s been the formula for most companies
Toxic Leadership: Bricks in the Wall
Emotional Intelligence is the art of self awareness. A growth mindset believes we can all continue to grow and improve in abilities; that there is no arbitrary self-limit. The very
The Joy of Feeling Stupid
When’s the last time you felt stupid? I don’t mean making-a-mistake stupid. I mean, like what-the-heck-am-i-even-doing kind of stupid? While it’s human nature to not like feeling stupid, let me
Overcoming Negativity:’Can’t -Because’
Ever met someone who’s a real downer? You know the kind – they’re inordinately gifted in articulating why things won’t work? Why things are bad and getting worse, and there’s
Leaders Know Who They Are And What They’re About
While out walking my dog in a rural neighborhood recently, a hybrid, more wolf than dog came out to the street in a very aggressive way. I’ve never been looked
Never Scratch Yahtzee
Most of us have played the dice game of Yahtzee where each turn, you seek to maximize your points by matching a defined combination of numbers to score one of
No Excuse Leadership
Leading an organization is hard work. Far too many things are outside your control, and circumstances all too often seem to line up against what you’re trying to achieve. If
A legacy of uplifting others
A colleague of mine was recently killed in a tragic accident. His untimely death sent shockwaves through the professional world we both inhabited. Hundreds of shocked and saddened people, just